ODMA Incident Report

X001000: Microsoft Word 2000 Save Failure

Last updated 2001-03-04-18:37 -0800 (pst)
The latest version of this information is available on the AIIM DMware ODMA site.

Category: Fatal Error - Critical Incident ID: X001000
Priority: 9 - Urgent Status: Under Investigation
Component: ODMA32.dll 2.0.0 interacting with Microsoft Word 2000 on Windows 2000.
Repaired in: tbd
Related information:
X000200: MS Office Between Win98 & NT
X000100: ODMASAMP with Word on NT
Q000606: Troubleshooting Microsoft Word ODMA Integrations
Q000602: Where Is Support Information for Microsoft Office?
Q000001: Configuring MS Office for ODMA
Assigned To: tbd
Reported By: 
Mike Baker (2000-10-23)
Balaz Branislav (2001-02-28)
Date Logged: 2000-10-23
Date Recorded: 2001-03-02
Date Closed: none

Content

1. Incident Summary

2. If This Is Happening to You

3. Actions Toward Resolution

4. Investigation of Incident

5. Demonstration of Word 2000 Save Failures

Contributors


1. Incident Summary (2001-03-02):

Under certain conditions when operating with Microsoft Word 2000, the program will fail to save a new or updated document to the ODMA DMS which holds it.  

The only symptom is failure of Word to present a message asking whether the document should be saved or not.  Other than that, the failure occurs silently.

Cases:

Work Around:

Configurations Confirmed:

The problem has been confirmed with the following configurations:

  • Microsoft Word 2000 version 9.0.3821 SR-1
  • Microsoft Word 2000 version 9.0.4119 SR-1
Microsoft Windows 2000

2. If This Is Happening to You

3. Actions Toward Resolution (2001-03-02):

The following actions are being taken to resolve this incident:

4. Investigation of Incident (as of 2001-03-02):

The following steps are being taken to confirm the claims made in this incident report:

5. Demonstration of Word 2000 Save Failures (2001-03-02)

 


Contributors

Dennis Hamilton
reviewed the reports and logs, creating this incident report.

created 2001-03-02-10:22 -0800 (pst) by orcmid
$$Author: Orcmid $
$$Date: 01-03-04 18:37 $
$$Revision: 4 $